Refund policy


Refund & Return Policy

Last Updated: June 2026

At VNLShop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.
  • Return requests must be submitted within 30 days of delivery.  

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

  • Opened or used wellness products
  • Personal care products
  • Beauty products that have been opened
  • Supplements, vitamins, or consumable products
  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products  

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Upon verification, we will provide a replacement, store credit, or full refund at no additional cost to you.  

How to Request a Return

To initiate a return, contact our support team at:

Email: Infosupport@vnlshop.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos (if applicable)

Do not send items back without receiving return authorization from our support team.  

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was defective
  • The item arrived damaged
  • We shipped the wrong item

We recommend using a tracked shipping service, as VNLShop is not responsible for returns lost during transit.  

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing typically takes 5–10 business days.
  • Your financial institution may require additional processing time.  

Order Cancellations

Orders may be canceled within 12 hours of placement if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.  

Chargebacks

If you experience an issue with your order, please contact us first so we can resolve the matter quickly and fairly. Most issues can be resolved through replacement, refund, or store credit without the need for a payment dispute.  

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

VNLShop Customer Support
Email: Infosupport@vnlshop.com
Website:  VNLShop⁠

We appreciate your trust and thank you for shopping with VNLShop.